Tempo Return Policy

This is a preliminary policy. It will be reviewed by legal counsel before Tempo processes real transactions.

1. Overview

Tempo offers two distinct paths after delivery:

• A problem with the watch (inauthentic, not as described, missing described accessories, undisclosed condition issues, wrong item): this is a dispute under the Tempo Buyer Protection Policy, opened within the 72-hour inspection window. Disputes are not subject to restocking fees, and return shipping is allocated based on fault.
• A change of mind (the watch is exactly as described, but you no longer want it): this is a remorse return under this Return Policy. Remorse returns are permitted within a shorter window and are subject to a restocking fee and buyer-paid return shipping, as described below.

You may pursue one path per order. If you open a dispute that Tempo determines reflects a change of mind rather than a covered issue, Tempo may convert it to a remorse return under this policy (subject to the deadlines below) or deny it.

2. Remorse Return Window

To request a remorse return, contact Tempo through the platform (or admin@tempo-watches.com) within 24 hours of confirmed delivery, as shown by carrier tracking. Submitting a return request pauses the escrow release for the order. Requests made after the 24-hour window are not eligible. Tempo will not extend the window for circumstances outside its control, including your unavailability to receive or inspect the delivery.

3. Eligibility

A remorse return is eligible only if all of the following are true:

• The watch and all included items (box, papers, links, straps, accessories, warranty cards) are returned in the exact condition received;
• The watch has not been worn beyond initial try-on and inspection, and has not been sized, adjusted, polished, engraved, serviced, or altered in any way after delivery;
• You ship the return within two (2) business days of Tempo's return approval, using the shipping method required by Section 5; and
• The seller confirms on receipt that the returned watch matches what was delivered (Section 6).

Tempo may designate specific listings as ineligible for remorse returns ("Final Sale"), with the designation displayed on the listing before purchase. Tempo may also limit or refuse remorse returns for accounts with excessive return activity or suspected abuse.

Cancellation before delivery is not covered by this policy and remains subject to seller agreement, as described in the Terms of Service and support procedures.

4. Refund Amounts and Restocking Fees

If your remorse return is approved and completed, your refund is the purchase price of the watch, less:

• A restocking fee of 15% of the purchase price if refunded to your original payment method, or 5% of the purchase price if refunded as Tempo Credit (your choice at request time);
• Non-refundable payment processing costs incurred on the original transaction; and
• Original shipping costs, which are not refunded.

For watches with a purchase price above $100,000, the restocking fee is 15% regardless of refund method.

You are responsible for all return shipping costs, including insurance.

Refunds to your original payment method are processed once the seller confirms receipt and condition (Section 6); allow up to 10 business days to appear. Tempo Credit is posted to your account on the same trigger and is governed by the Tempo Credit Terms.

5. Return Shipping Requirements

Returns ship directly from you to the seller, to the return address provided through the platform. You must:

• Use a reputable carrier with tracking (for example: USPS, UPS, FedEx, DHL, or specialty carriers such as Parcel Pro, Brink's, or Malca-Amit);
• Insure the shipment for the full purchase price, and use signature-on-delivery for any watch of $2,500 or more (insurance and signature are strongly recommended below that amount);
• Upload tracking (and proof of insurance for $2,500+) to the platform within 24 hours of shipment; and
• Pack the watch securely with all original contents.

You are the shipper of record on the return. If the return shipment is lost or damaged in transit, your recourse is your carrier insurance claim; the order will be completed and escrow released to the seller as if no return had been requested, unless and until carrier proceeds make the seller whole.

6. Seller Verification on Receipt

Within 48 hours of confirmed delivery of the return, the seller must inspect the returned watch and either (a) confirm it matches what was shipped, in the condition delivered, or (b) report a discrepancy (damage, wear, missing items, or substitution) with supporting photographs.

• If confirmed (or the 48-hour window lapses without a report), the refund executes as described in Section 4 and the order is closed.
• If a discrepancy is reported, the matter is handled under Tempo's dispute process. Tempo may adjust or deny the refund, and confirmed substitution or fraud will result in account termination and may be referred to law enforcement.

7. How Funds Move

Because remorse returns occur during the escrow window, funds for the order remain held throughout this process — they are not released to the seller when a timely return request is made, and the refund is paid from those held funds. The seller's restocking compensation is paid from the same funds when the return completes.

8. Questions

Contact admin@tempo-watches.com.